Utilities

No one likes bills, and especially when they’re very high. We take the pressure out of these calls with simple steps, and quick access to tips and answers for your team. So, whether it’s support understanding their bill, arranging a payment or finding a way to manage their energy consumption going forward, your team will know the answer.

How we help utilities

  • The right answer, every time.

    Our system allows you to layer, share and collaborate on content without leaving your screen. So when a customer calls about their bill, you can view it, as well as information to help answer any questions in relation to it. Giving the customer the right answer, on time without the need to escalate it further. Some of our customer have increased their first call resolutions by 20%.

  • Less time on the phone

    No one likes being left on hold listening to background music. With Panviva, your agents’ can resolve a customer query instantly. This frees up more time for both your team and your customer. Some of our customers have reduced their average handling time by 25%.

  • Onboarding done right

    Some of our customers have reduced their training time by 50%. While classroom training was an effective onboarding introduction in the past, digital transformation is the way forward. With our software, your new starters have access to the all the knowledge they need from the same screen they’ll be communicating with customers.

Some of our customers have achieved

  • 60%

    reduction in training times

  • 25%

    reduction in average handling time

  • 20%

    increase in first call resolution

Featured Case Study

Stellar and Panviva

Panviva has helped reduced Stellar's average call handling time by 25% and the need for floor staff by 50%. This has helped achieve a 5 star rating for Medicare Advantage.

Join Stellar and our other utility providers to transform your customer experience

Some of our Utility Customers

Interested in our product? Keen to try it out?

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