With Panviva, your knowledge isn’t just limited to internal communications
We've created innovative APIs which you can connect to your website, mobile apps, IVR or self-service portals. This means you can support your customers directly through your external digital channels, freeing up your CX team to deal with more complex issues. Think of all your FAQs, web chats, CRM and CMS systems updated every time you change your internal processes and knowledge!
Share the content you have already created across other channels.
Add context from your IVR or CRM to push the exact knowledge needed.
Share dynamic knowledge nuggets to any channel or device with our Digital Orchestrator.
Our APIs are all about consistency and connection – a consistent brand message across internal and external channels, and easy connection between employees and customers. They optimize your team’s time by reducing their workload to focus on other support and customer issues.
Digital Orchestrator transforms your omnichannel strategy so that you can not only share but expand your knowledge across all of your channels. This means that you can use your documents to create contextual snippets to answer all your questions across IVR, chat bot and self-service portals.
How It Works
Reduce duplication of documents
Our motto is “curate, don’t duplicate”!
Reduce workload on CX agents
More online information, means less support tickets raised
Reduce customer escalations
Some of our customers have done so by 75%
Instant solutions across all channels
Support customers on your website before they need to contact your CX team
Reduce talk time
some of our customers have done so by 12%
Single source of truth
Streamline and connect all your channels in one interface