Is Your Customer, Patient
or Member’s Experience
Everything It Could Be?
It’s no secret that 55 percent of
consumers are willing to pay more
for a better customer experience.
More than 70 percent of their
buying decision is based on
how they are treated.
The Panviva Omnichannel Knowledge Cloud delivers consistent, accurate relevant answers on demand to every customer on any device through every connection point in your network.
SCHEDULE A DEMO today to see Panviva at work in your industry.
Your customer’s time
is the most valuable
thing they have.
Help them save
more of it.
Deliver exceptional customer service faster with Panviva:
- Eliminate time-wasting search and get accurate, consistent information on-demand to every device and location.
- Chat bots and virtual assistants are smarter when assisted by Panviva’s AI-supported API technology.
- IVRs route customer and patients to the right answer or agent faster through well-designed policy steps stored in Panviva’s centralized knowledgebase.
- Agents quickly resolve issues with confidence and without escalation. Talk time and handling time is reduced by 12% to 45%.
In short, streamline every interaction, empower your customers with knowledge, and give them the exceptional customer service they deserve.