As companies continue to focus resources on customer experience, customer service agents are often left behind struggling with old training methods, outdated information retrieval tools, and skills that lag behind technology. This Webinar will address these challenges and showcase high-performance knowledge management solutions and analytics to redefine and align the agent and the customer experience.
Join us at Tuesday, January 15th from 2:00 PM – 3:00 PM EST.
Register for this webinar here.
Clare Price of Octain Growth will be interviewing guest presenter Chris Lawson, Managing Partner, Lawson Concepts.
Chris Lawson puts his electric utility contact center experience to work helping organizations harness information to improve customer experience. His firm, Lawson Concepts, specializes in providing high-performance knowledge management solutions and analytics to redefine both the agent and the customer experience. Chris has served as both president and director of various customer technology/solution advisory councils for speech analytics vendors and is a regular speaker, aligning agent and customer experience, speech analytics, and service excellence. He’s also a frequent contributor to a variety of customer service and technology solution blogs.