“Delivering a standout patient experience is essential to your bottom line.” — Steve Pappas, Panviva’s SVP of North American Operations
Your patients rely on you to provide healthcare services. In many cases, patients will visit a facility regardless of the experience they receive simply because they have no other choice. In other markets, patients have more options when choosing a healthcare provider, so delivering a top-notch experience is critical.
In either case, patient experience should be a top priority, even if you know your patient volume won’t suffer if customer service isn’t one of your strong points. Here’s why:
A Good Patient Experience is Also a Good Employee Experience
Delivering a standout patient experience is essential to your bottom line. According to HealthLeaders: “Organizations with high satisfaction ratings are the most successful financially—satisfied patients are more likely to recommend the facility to family and friends and high ratings enhance community reputation, both of which increase market share and volume.”
When your staff members are armed with the tools they need to improve the communication between themselves and your patients, they improve their own productivity by helping more patients in less time. Simple errors can be eliminated when employees can streamline operations without cutting corners on protocol.
As a result, the quality of your patient care improves—along with your reputation.
How Panviva Creates a Better Patient Experience
Improving the patient experience doesn’t happen without diligent efforts. You must be prepared to empower the right people with the right tools to fill gaps in communication with your patients and with each other.
Panviva’s cloud-based platform offers a comprehensive solution for healthcare providers to organize and produce information quickly, accurately, and privately. Patient wait times are shortened because the resolution to many of their questions is just a few clicks or queries away. Panviva is tailored to the healthcare industry and its sensitive information related protocols to keep your patient’s protected in every interaction.
Panviva puts your employees in the driver’s seat of every patient interaction. Take a free test drive for yourself to see how Panviva creates a better experience for all.